• General
  • Process
  • Cost and Fees
  • Ordering Process

How is Zylus Interiors different?

Zylus is a unique innovative portal, offering affordable interior design solutions at the click of a button. It is the first time an online interior design platform is being launched in the GCC. Here are some of the most frequently asked questions about our interior design services in Dubai.

Great Interior Designs: You receive Multiple inspirational design options from high caliber interior designers. Realistic 3D views help you visualize your finished room thereby preventing costly mistakes

Convenience: From the comfort of your living room, you can see your chic designer space coming alive. No mall trawling and furniture hunting. With our profound knowledge of UAE market, we specify from across a broad range of stores- giving you options that go beyond the regular furnishing chains.

Affordability: We design as per your budget and personal style. The design fees of Zylus is substantially lower than traditional interior designers and you have the option of doing up one room at a time.

Quick Timeframe: In 10 days you will receive Multiple Unique Designs. Within 3 Weeks you can do up the entire interior- including designs, revisions, 3D views and shopping.

Tell us about the Interior designers at Zylus

We only work with top interior designers. All our designers have an Interior Design degree and experience ranging from 10-20 years. Our team collectively covers every style, budget range, and project size.

What is included in the Online Décor Design packages?

We offer 2 kinds of Décor packages- Basic and Premium.
Premium Package includes:

  • Multiple unique concepts from different designers. These are based on your guidelines about your style preferences. Upto 3 revisions are offered on the chosen design.
  • An aesthetic and effective floor plan and furniture placement guideline.
  • Wall finish details including wallpapers and paint color palettes.
  • Itemized shopping list that includes specifications and prices of furniture from a variety of shops
  • 3D renderings of the room help you visualize the space. This takes the guess work out of the design process
  • We arrange purchase and delivery of selected items to your premises, offering discounts exclusive to our website. (you may choose to buy these items yourself- there is no compulsion to buy through us)
  • 1 free site visit from our technical team to take measurements is included

Basic package includes the above items also, but only 2 design concepts from 1 designer will be offered per room, and 1 revision. Also, no 3d views will be given

What is a Detailed Customized Interior Design Package?

If any client requires customized details like wall paneling and claddings, CNC details, levels and 3d designs on walls and ceilings, cove lighting details, bespoke joinery and furniture items or any other items that require detailed customized drawings and may be defined as bespoke; there will be an extra charge for the design and the detail drawings. This is on a project to project basis, depending on the amount of work requested. You need to request for a Custom Interior Project and will be advised of these charges based on the brief before the drawings are made. In case you order a default interior design project, but ask for customized details, Zylus will advise you of the additional amount that is payable.

What about the execution of the interior design?

If you desire, once design package is complete, we offer the further convenience of executing the entire project for you. This includes painting, wallpapering, joinery, curtain and lights installation etc. It is an optional service aimed at simplifying the process of interior design for you. We have a very efficient team to handle this.

How long does it take?

We work on your schedule! Typically, you’ll receive 2 or 3 initial design concepts (as chosen by you) from multiple professional designers within 10 days. Once you choose your favorite designer they will fine tune the design based on your feedback and help you source the items (this usually takes 10-20 days). Incase you do not like any item, we will propose multiple other options for it. Each item of furnishing can be revised upto maximum 2 times. The process gets expedited or extended based on your responses.
While most projects complete within 3 weeks, the maximum time allocated for a basic project is 1 month and for a premium project is 2 months. All revisions and feedbacks must be within this time frame.

Can I speak to someone to explain my requirements?

Sure! Ever project starts with a free phone consultation wherein you can discuss your style preferences and requirements with a senior interior designer.

I don’t know how to take measurements- can someone help me?

We are here to help. once the project is confirmed online, a member from our technical team will contact you to fix an appointment to come to your residence for measurements.

What happens once I select the winning design?

Once you choose your designer you’ll be in communication with them and you may even tell them if you really liked something from another proposal. Your chosen designer will refine the design based on your feedback. Once the designs are locked in, you receive realistic 3d models of the space, furniture layout, colour schemes and wall finishes and detailed shopping lists. We then arrange purchase and delivery of all the items that you choose to purchase through our site. Great discounts will be offered for the same.

What if I don’t like any of the design proposals?

If refinements and adjustments to the design are needed, the designer is more than happy to make them.
As we offer multiple options, we have not yet experienced a situation wherein a client does not like even one option.
However, if you don’t like any of the proposals at all, we will assign a different designer to give you one more completely new option, based on your feedback.

What happens if I need to pause the project?

We understand that life can get busy and want to accommodate your schedule. So if you need to put your project on hold please contact us and let us know. Please note, that if a project remains inactive for 60 days, it cannot be refunded and may be considered as closed.

How will the designers know what I want?

Your décor brief and feedback will tell them. By completing our fun and interactive décor brief, you will provide designers with insightful information such as your personal design preferences, goals, room photos, room measurements, budget plans, and personal likes/dislikes. After carefully reviewing your information, our professional designers will ask you questions and get to work, submitting inspirational decorating ideas for you to review.

Can I keep my existing furnishings?

Absolutely! As part of your décor brief you will be asked upfront what items you’d like to keep. We certainly can integrate your existing items into the new design. We just request that you provide us with two photos of each item, that you want to keep and the dimensions of that item. There is no sales pressure to buy new furnishings. Our designers’ earnings are not commission based so you can be sure that they will be looking for the best deals for you.

Do I have to buy the items right away?

There is flexibility here- We can help with shopping, or you can buy the items at your own pace. However, once a final design concept is submitted, if the object goes out of stock, the designer will look for an alternative within 1 week for a basic project and 2 weeks for a premium project. Should the items go out of stock after project completion we will not be able to start the selection process over again.

Can I get revisions to the design I chose?

Yes! Designers thrive on guidance for creating a space you absolutely LOVE. They will revise the initial proposal based on your feedback. Incase you do not like any item or color or finish in the design, we will propose other options for it. Each item of furnishing can be revised upto maximum 2 times in the premium project and once in the basic project. Once the final design package has been accepted and confirmed, then there will be no further revisions.
The maximum time allocated for a basic project is 1 month and for a premium project is 2 months. All revisions and feedbacks must be within this time frame. Our designers will ensure that all design refinements are done at a fast pace- however, if there are undue delays to the project caused by constant changes and very late feedback , then we would consider project closed at 2 months.

Can Zylus execute the project for me?

Yes! We have an expert and efficient team to execute all interior works. Whether its painting, wallpapering, joinery, installation of light fittings and curtain etc. you can leave it to us.
The execution is optional and separate from the design package. Our team will inspect your site and give you a quotation for the cost of execution. If acceptable, you pay in advance through the website. We would need your assistance for taking permissions in case you want to do any major works that require landlord approval.

How much does a project cost?

  • Design Projects:We offer 2 kinds of Design packages- Basic and Premium. Please click this link to see cost of each room for both packages: :Our Pricing
  • Office Projects: Inorder to convey your unique brand image, office designs are always treated as a custom design project. Please contact us with your requirements and based on the amount of work involved, you would be advised of the cost.
  • Detailed Customized Projects: If any client requires customized details like wall paneling and claddings, CNC details, levels and 3d designs on walls and ceilings, cove lighting details, bespoke joinery and furniture items or any other items that require detailed customized drawings and maybe defined as bespoke; there will be an extra charge for the design and the detail drawings. This is on a project to project basis, depending on the amount of work requested. You need to request for a Custom Project and will be advised of these charges based on the brief, before the drawings are made. All charges to be paid in advance.Incase you order a default design project, but ask for customized details, Zylus will advise you of the additional amount that is payable. This must be settled prior to issue of any concept designs.
  • Execution Work:The execution is optional and separate from the design package. Our team will inspect your site and give you a quotation for the cost of execution. If acceptable, you pay in advance through the website. We would need your assistance for taking permissions in case you want to do any major works that require landlord approval.

There is no obligation to buy, but for the items that you do want, we’ll make it easy!

  • Lots of vendors and one easy checkoutWith a large variety of your favorite vendors to order from, you’ll love the convenience of our ordering concierge service.
  • Convenient DeliveryOur logistics team attempts to ensure minimum disruption to you by trying to group together the deliveries.

Do I have to buy all the recommended items?

You have a lot of flexibility here- There is no obligation to buy and you can purchase items all at once or over time.

How does it all work with orders?

Zylus saves you the hassle of walking around scores of shops hunting for furniture. You can conveniently sit at home and purchase the items you want from your shopping list. (specified in your chosen designs)

  1. Press “add to cart” beside any of the items you want. Continue to checkout, and fill in the form with your shipping details.
  2. We’ll send you invoices of every item purchased from stores or from Zylus collection on your behalf. We would advise of any delivery/shipping charges that are applicable as per the vendor’s policy.
  3. Returns are as per individual vendor’s policy.

Can I keep my existing furnishings or incorporate furniture I saw somewhere else?

Absolutely! As part of your décor questionnaire you will be asked upfront which items you’d like to keep or incorporate. We just request that you provide us with some description and two photos of each item that you want to incorporate and the dimensions of the item.

What if an item I want goes out of stock?

During the course of the project, if an item goes out of stock, designers will propose alternative items.However, once a final design concept is submitted, if the object goes out of stock, the designer will look for an alternative within 1 week for a basic project and 2 weeks for a premium project. Should the items go out of stock after project completion we will not be able to start the selection process over again.

How do I return an item?

We will be forwarding invoices to you of all items purchased on your behalf. Please check every item on delivery. For each item, the respective vendor’s return policy is applicable. All items must be thoroughly checked by customer at time of delivery.

Any final sale items or custom-made items such as joinery and curtains cannot be returned.

Refunds will be done only through the original mode of payment.

How do I schedule in-home deliveries?

Where possible, our logistics team will attempt to group together deliveries. The vendor’s delivery team will contact you directly via phone about one week before to schedule a specific date and time window.

How do it track my ordered items?

We will forward you the invoices of all purchases made on your behalf. Our logistics team will update you after checking with the suppliers before expected delivery date.

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